At Thok Haat, your satisfaction is our priority. We offer a no-questions-asked return and refund policy to ensure your shopping experience is seamless and trustworthy.

Returns at Delivery

• If you are dissatisfied with the quality or freshness of a product at the time of delivery, you may return it on the spot.
  
  
• We will:
  • Accept the returned product.
    
    
  • Issue a credit note equivalent to the value of the returned items.
    
    
  • Credit the note to your account on the Thok Haat platform, which can be used for future purchases.

Expired Products

In the unlikely event that an expired product is delivered, we will:

Accept the return and issue a full refund.

Note: Thok Haat will not be responsible if the expired product is consumed or leads to any medical condition or problem. It is the customer's responsibility to check the expiry date before use. The company will not entertain any claims or take responsibility for medical or other issues arising from the consumption of expired products.

Refunds for Undelivered Items

If we are unable to deliver any item from your order:

• The balance amount will be credited to your bank or wallet account as store credit for future use.
  
  
• Alternatively, you may contact our customer support to request a direct refund to your bank account.

Refunds for Canceled Orders

If your order is canceled:

A refund will be initiated to your original payment method (e.g., bank account, wallet).

Please allow 7-9 business days for your bank or wallet provider to process and credit the refund.

We are committed to providing a hassle-free shopping experience and building trust with our customers.For any inquiries or assistance, feel free to reach out to our customer support team at customercare@thokhaat.com.