Aloka E-Commerce Retails Pvt. Ltd. ("AERPL") operates and owns the brand Thok Haat, along with its official website, www.thokhaat.com (the Site), and the Thok Haat mobile application (the App). As a comprehensive e-commerce platform, we provide a range of services for our valued customers. We encourage all visitors and users to thoroughly review these Terms & Conditions. By accessing or utilizing the services offered through our Site or App, you agree to the terms outlined in this document.

Collection of Personal Information

As part of the registration process on the Site and App, Aloka E-Commerce Retails Pvt. Ltd. may gather the following personally identifiable details about you: your name (including first and last name), email address, mobile phone number, address, postal code, city and information regarding your activity on the Site or App. This includes the pages you visit, links you click, frequency of page access, and other browsing-related data.

Eligibility

The services offered by the Site and App are available only in select regions within India. Individuals who are deemed "incompetent to contract" under the Indian Contract Act, 1872, including un-discharged insolvents, are not eligible to use the Site or App.

If you are a minor, i.e., under 18 years of age but at least 13 years old, you may access and use the Site or App only under the supervision of a parent or legal guardian who consents to these Terms of Use. For users below 18 years of age, transactions can only be conducted by their parents or legal guardians who are registered users. Additionally, you are strictly prohibited from purchasing any items meant for adult consumption or materials whose sale to minors is restricted.

License & Site Access

Aloka E-Commerce Retails Pvt. Ltd. grants you a limited, non-exclusive sub-license to access and use the Site and App for personal purposes. This license strictly prohibits downloading (except for standard page caching) or modifying the Site, App, or any portion thereof without explicit written consent from Aloka E-Commerce Retails Pvt. Ltd.

This license does not permit:

• Any resale or commercial use of the Site, App, or their content.
• The collection or use of product listings, descriptions, or prices.
• Derivative use of the Site, App, or their content.
• Downloading or copying account information for the benefit of another merchant.
• The use of data mining, robots, or similar data-gathering and extraction tools.

The Site, App, or any part thereof may not be reproduced, duplicated, copied, sold, resold, visited, or exploited for any commercial purpose without the explicit written consent of Aloka E-Commerce Retails Pvt. Ltd.

You are prohibited from framing or using framing techniques to enclose any trademarks, logos, proprietary information (including images, text, page layouts, or forms) of the Site, App, or Aloka E-Commerce Retails Pvt. Ltd. and its affiliates without explicit written consent. Furthermore, you may not use meta tags or other "hidden text" that utilize the name or trademarks of the Site, App, or Aloka E-Commerce Retails Pvt. Ltd. without express written authorization.

Any unauthorized use immediately terminates the permission or license granted by Aloka E-Commerce Retails Pvt. Ltd.

Account & Registration Obligations

To place orders on the Site or App, all shoppers are required to register and log in. It is your responsibility to ensure that your account and registration details are accurate, up-to-date, and complete for seamless communication regarding your purchases.

By accepting these Terms & Conditions, you consent to receive promotional communications and newsletters from Aloka E-Commerce Retails Pvt. Ltd. upon registration. However, you may choose to opt out of these communications at any time by unsubscribing through the "My Account" section or by reaching out to our customer service team.

Pricing

All products listed on the Thok Haat Platform (including both the website and the mobile app) will be sold at the Maximum Retail Price (MRP), unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged at the time of delivery.

While most product prices remain stable, certain commodities, especially fresh food items, may fluctuate on a daily basis. In case the prices are higher or lower on the date of delivery compared to the time of order, no additional charges will be collected or refunded. The price you paid at the time of ordering will be the final amount charged upon delivery.

Cancellation by Site or Customer

As a customer, you can cancel your order at any time up to the cut-off time of the delivery slot you selected by contacting our customer service team. In such cases, any payment you have already made for the order will be refunded.

Aloka E-Commerce Retails Pvt. Ltd. reserves the right to cancel orders at its sole discretion if we detect any fraudulent activity or transactions that violate the Terms & Conditions of using the Site or App. We maintain a list of such fraudulent transactions and customers and may deny them access to the Site or App, or cancel any orders they attempt to place.

Return & Refunds

At Thok Haat, we offer a no-questions-asked return and refund policy. If, for any reason, you are not satisfied with the quality or freshness of the product at the time of delivery, you may return it. We will accept the returned product and issue a credit note for the value of the returned items. If, by mistake, an expired product is delivered, we will issue a refund and accept the return, but the customer will be responsible if the product is consumed. The credit note will be credited to your account on the Platform and can be used to pay for future shopping bills.

You Agree and Confirm

Non-Delivery Due to Your Error
If a non-delivery occurs due to an error on your part (e.g., incorrect name, address, or other inaccurate information), any additional costs incurred by Aloka E-Commerce Retails Pvt. Ltd. for redelivery will be charged to you.

Lawful Use of Services
You agree to use the services offered by the Site, App, affiliates, consultants, and contracted companies only for lawful purposes and in compliance with all applicable laws and regulations during your use and transactions.

Authentic Information
You will provide true, accurate, and complete information whenever requested. Aloka E-Commerce Retails Pvt. Ltd. reserves the right to verify and validate the details provided by you at any time. If your information is found to be false or misleading (in whole or in part), Aloka E-Commerce Retails Pvt. Ltd. has the sole discretion to reject your registration and restrict you from using the services without prior notice.

Authorization to Contact
You authorize Thok Haat to contact you for any transactional purposes related to your orders or account.

Risk and Judgment
You agree to access the services of the Site or App and transact at your own risk, using your best judgment and discretion before entering into any transaction.

Delivery Address
You confirm that the delivery address provided for your order is accurate and complete in all respects.

Product Description
Before placing an order, you will carefully review the product description. By placing an order, you agree to abide by the terms and conditions specified in the product's description.

You are not allowed to use the website for any of the following purposes:

You are prohibited from using the Site for any unlawful activities, including the distribution of content that is offensive, defamatory, abusive, threatening, harmful, obscene, or objectionable in any way. You must not transmit material that promotes actions that would lead to criminal activity or civil liability, or violate any relevant laws, rules, or standards. Unauthorized access to any computer systems or networks is strictly forbidden. Additionally, you should not interfere with or disrupt the experience of other users on the Site. Any violation of applicable laws is prohibited, as is any disruption of the Site's network or connected systems. Finally, you are not allowed to make, distribute, or store electronic copies of materials that are copyrighted without obtaining permission from the copyright owner.

Colours

We strive to display the colours of our products as accurately as possible on the Website. However, since the actual colours you see will depend on your monitor settings, we cannot guarantee that the display of any colour on your device will be exact.

Modification of Terms & Conditions of Service

Aloka E-Commerce Retails Pvt. Ltd. may, at any time, modify the Terms & Conditions of use for the Thok Haat website and app without prior notification to you. The most recent version of these Terms & Conditions will always be available on the Site. You should review the Terms & Conditions regularly. If you find the modified Terms & Conditions unacceptable, you should discontinue using the Service. If you continue to use the Service, you will be deemed to have accepted and agreed to the modified Terms & Conditions.

Governing Law and Jurisdiction

This User Agreement shall be governed by and construed in accordance with the applicable laws of India. The Courts in Gwalior shall have exclusive jurisdiction over any proceedings arising out of this agreement. Any dispute or difference, whether in interpretation or otherwise, of any terms of this User Agreement between the parties shall be referred to an independent arbitrator appointed by Aloka E-Commerce Retails Pvt. Ltd., and the decision of the arbitrator shall be final and binding on both parties. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall take place in Gwalior, and the High Court of Judicature at Gwalior shall have exclusive jurisdiction. The laws of India shall apply.

Reviews, Feedback, and Submissions

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted, or offered to the Site, either on or via the Site or otherwise in connection with its use (collectively referred to as "Comments"), shall remain the property of Aloka E-Commerce Retails Pvt. Ltd. By submitting any Comments, you assign to Aloka E-Commerce Retails Pvt. Ltd. all worldwide rights, titles, and interests in the copyrights and other intellectual properties associated with the Comments. This grants Aloka E-Commerce Retails Pvt. Ltd. exclusive ownership of such rights and unrestricted use of the Comments for any purpose, whether commercial or otherwise.

Aloka E-Commerce Retails Pvt. Ltd. has the right to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any Comments you submit without restriction and without compensation to you.

Aloka E-Commerce Retails Pvt. Ltd. is under no obligation to:

• Maintain any Comments in confidence.
• Pay you any compensation for any Comments.
• Respond to any Comments.

By submitting Comments, you agree that:

• Your Comments will not violate any applicable laws or infringe on third-party rights, including copyrights, trademarks, privacy, or other personal or proprietary rights. Y
• our Comments will not be defamatory, unlawful, threatening, abusive, obscene, or contain viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or spam.

All customer reviews are subject to checks and moderation by our content team. Aloka E-Commerce Retails Pvt. Ltd. reserves the right to accept, reject, moderate, edit, or remove reviews and ratings at its discretion and without liability.

By submitting Comments, you also grant Aloka E-Commerce Retails Pvt. Ltd. the right to use the name you provide in connection with your Comments. You agree not to use a false email address, impersonate anyone, or mislead others about the origin of your Comments.

You are solely responsible for the content of your Comments and agree to indemnify Aloka E-Commerce Retails Pvt. Ltd. and its affiliates from any claims arising from your submissions. Aloka E-Commerce Retails Pvt. Ltd. and its affiliates are not liable for any Comments submitted by you or third parties.

Copyright & Trademark

Aloka E-Commerce Retails Pvt. Ltd., its suppliers, and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials that appear on this Site. Access to this website does not confer any license under the intellectual property rights of Aloka E-Commerce Retails Pvt. Ltd. or any third party. All rights, including copyrights, in this website are owned by or licensed to Aloka E-Commerce Retails Pvt. Ltd.. Any use of this website or its contents, including copying or storing any part of it, other than for personal, non-commercial use, is prohibited without the express permission of Aloka E-Commerce Retails Pvt. Ltd.. You may not modify, distribute, or re-post anything on this website for any purpose.

The names, logos, and all related product and service names, design marks, and slogans are the trademarks or service marks of Aloka E-Commerce Retails Pvt. Ltd., its affiliates, partners, or suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo, or mark in any manner.

References on this Site to any names, marks, products, or services of third parties, or hypertext links to third-party sites or information, are provided solely for convenience and do not imply Aloka E-Commerce Retails Pvt. Ltd. endorsement, sponsorship, or recommendation of the third party, information, product, or service.

Aloka E-Commerce Retails Pvt. Ltd. is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any third-party websites, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, video clips, and written and other materials that are part of this website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the website for personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of, or exploit in any way, any of the Contents, the website, or any related software. All software used on this website is the property of Aloka E-Commerce Retails Pvt. Ltd. or its licensees and suppliers and is protected by Indian and international copyright laws.

The contents and software on this website may only be used as a shopping resource. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance, of the contents on this website, is strictly prohibited. Unless otherwise noted, all contents are copyrighted, trademarked, trade-dressed, and/or other intellectual property owned, controlled, or licensed by Aloka E-Commerce Retails Pvt. Ltd., its affiliates, or by third parties who have licensed their materials to Aloka E-Commerce Retails Pvt. Ltd., and are protected by Indian and international copyright laws. The compilation (i.e., the collection, arrangement, and assembly) of all contents on this website is the exclusive property of Aloka E-Commerce Retails Pvt. Ltd. and is also protected by Indian and international copyright laws.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter content that some people may consider offensive, indecent, or objectionable. Such content may or may not be explicitly identified as such. You agree to use the Site and any service at your own risk, and to the fullest extent permitted by applicable law, Aloka E-Commerce Retails Pvt. Ltd. and its affiliates shall not be held liable for any content that you may deem offensive, indecent, or objectionable.

Indemnity

You agree to defend, indemnify, and hold harmless Aloka E-Commerce Retails Pvt. Ltd., its employees, directors, officers, agents, and their successors and assigns from any and all claims, liabilities, damages, losses, costs, and expenses, including attorney's fees, arising from or in connection with claims based on your actions or inactions. This includes, but is not limited to, breaches of any warranties, representations, or undertakings, failure to fulfill any obligations under this User Agreement, violations of any applicable laws or regulations, including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other users, or infringement of intellectual property or other rights. This clause will survive the expiration or termination of this User Agreement.

Termination

This User Agreement remains effective unless terminated by either you or Aloka E-Commerce Retails Pvt. Ltd. You may terminate this agreement at any time by ceasing all use of the Site or App.

Aloka E-Commerce Retails Pvt. Ltd. reserves the right to terminate this agreement at any time, with immediate effect and without prior notice. In such a case, access to the Site or App will be denied, and the termination will occur without liability to Aloka E-Commerce Retails Pvt. Ltd.

Upon termination of this User Agreement by either you or Aloka E-Commerce Retails Pvt. Ltd., you agree to promptly delete all materials downloaded or obtained from the Site or App, as well as any copies of such materials, whether created under this agreement or otherwise.

Any rights or obligations related to comments and feedback will continue after the termination of this agreement. Termination does not cancel your obligation to pay for any products already ordered or affect any liabilities that may have arisen under this agreement.